Frequently asked questions - FAQ

Frequently Asked Questions (FAQ)

1. Is AME Jewellery a trusted jewelry brand?

Founded in 2014, AME Jewellery specializes in designing and crafting fine jewellery made of gold and silver with natural gemstones and cultured pearls certified by SJC Lab, and natural diamonds certified by the Gemological Institute of America (GIA). AME Jewellery is proud to be the only jewellery brand that provided gifts for the delegation of U.S. President Barack Obama during his visit to Saigon in 2016. With a team of highly skilled jewelers, we have created bespoke jewellery for customers from 25 countries across 5 continents, including 11 European countries and 18 U.S. states.

2. How can I purchase jewellery from AMEJEWELLRY.COM?

You can browse our products on the website, add your favorite items to the cart, and proceed with secure payment methods we provide.

3. Does AME Jewellery offer delivery services?

If you prefer to pick up your order directly at AME Jewellery's office at Room 1508, 15th Floor, Vincom Center Đồng Khởi, please contact us to schedule an appointment.

We offer free nationwide shipping with delivery times ranging from 2 to 4 business days. International shipping costs range from $29.00 to $79.00, and delivery times typically vary from 7 to 20 business days, depending on the destination country. LEARN MORE

4. How can I track my order?

Once your order is placed successfully, you will receive an email confirmation along with a tracking code. You can use this code to check the delivery status of your order.

5. What is AME Jewellery's return policy?

We accept returns within 7 days of receipt, provided that the item is in its original condition, unused, and comes with all packaging and warranty cards.

6. Does AME Jewellery offer a warranty on its products?

We offer a free warranty for 6 months on silver jewellery and 12 months on gold jewellery. If you experience any issues with your product during the warranty period, please contact us for assistance. For more details, please refer to the "Warranty Policy" page on our website.

7. Can I order custom-designed jewelry?

At AME Jewellery, we treat each customer as unique. Our goal is to help you create stunning jewellery that reflects your personality. Since 2014, AME Jewellery has crafted personalized pieces for customers from the USA, the UK, France, Germany, Russia, Belgium, Sweden, Denmark, Hungary, Cyprus, Australia, India, and Singapore. Please contact us for more details and pricing.

8. Where can I find information about different types of gemstones?

If you're passionate about gemstones and fine jewelry, saigonjewellery.com is the knowledge base for you. With a vast collection of documents on gemstone mines worldwide, we provide detailed information on hundreds of different gemstones, from dazzling diamonds to mysterious jade. Additionally, you can explore fascinating historical stories and the mysteries behind each gemstone.

9. How can I contact AME Jewellery?

You can reach us via email, phone, or the contact form on our website. Our customer service team is always ready to assist you.

AME Jewellery Office: Suite 1508, 15th Floor, Vincom Center Đồng Khởi,
Office Gate: 45A Lý Tự Trọng Street and 72 Lê Thánh Tôn Street, District 1, Ho Chi Minh City
Mobile: +84 97 688 1780
Zalo/Viber/WhatsApp/Telegram: +84 97 688 1780
Email: nguyenha@amejewellery.com