Jewelry Warranty & Customer Service
At AME Jewellery, your satisfaction is our top priority. Our warranty and service policies are thoughtfully designed to ensure your jewelry remains as beautiful and functional as the day you received it.
Warranty Coverage
- Silver Jewelry: 6-month warranty
- Gold Jewelry: 12-month warranty
Enjoy complimentary jewelry care services during the warranty period, including refinishing and essential repairs.
To access our repair services, please bring or send your item directly to:
AME Jewellery Office
Suite 1505, 15th Floor, Vincom Center Đồng Khởi
72 Lê Thánh Tôn Street, Saigon, Vietnam
Note: If sending via courier, customers are responsible for round-trip shipping fees.
Jewelry Care & Maintenance Services
We offer a range of free services within the warranty period to keep your jewelry in pristine condition:
- Cleaning, polishing, and rhodium replating
- Stone tightening and resetting
- Minor repairs such as soldering and clasp fixing
- Restoration of tarnished silver caused by salt-based sweat
- Adjustments to ring size, bracelet length, and chain length
Additional Services
- Repairs for damage due to regular wear and tear
- Personalized laser engraving of names, dates, phrases, or symbols (subject to technical feasibility)
All services are handled by our skilled goldsmiths and artisans, following a careful process of inspection, planning, and execution to ensure the highest standards of craftsmanship and aesthetic integrity.
Customer Satisfaction Guaranteed
At AME Jewellery, we are dedicated to delivering excellence in both product and service. Don’t just take our word for it - explore our client testimonials to discover why so many trust us for lasting quality and care.
